This qualification reflects the general management role of an individual in a community services, case management and/ or social housing position. Workers are involved in managing, coordinating and/or delivering person centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.



Candidates have a total of 2 years to complete the Diploma, however, based on a study commitment of 28-30 hours a week, candidates are able to complete this in 12 months.


There are no specific entry requirements for this qualification however participants are required to be competent in written and spoken English and will undertake a Language, Literacy, and Numeracy test prior to commencing the training. As this program has been designed to be delivered on the job, participants will require access to an Industry work environment, policy, procedures and computer equipment.

RTO Admission requirements

FMedge has the following admission requirements to suit the delivery and assessment mode offered:
Students are required to be competent in written and spoken English and will undertake a Language, Literacy, and Numeracy test prior to commencing the training.

Students are required to be competent in basic computer skills i.e. conduct internet research, use email, cut and paste, use templates and prepare answers using word.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.



There is no licencing, legislative or certification requirements for this qualification however the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)


A possible training pathway for a student completing this qualification could be the following:

* CHC60215 Advanced Diploma of Community Services
* Bachelor of Community Services

These qualifications represent a logical pathway regardless of whether the RTO offers the qualifications.

After achieving theCHC52015 Diploma of Community Services, candidates may pathway into the Advanced Diploma of Community Services (CHC60215) or an Advanced Diploma in another Industry area.

‘Course Credits’ may be gained for further study on completion of this qualification.

Job roles

Job roles associated with this qualification relate to the delivery of training and assessment of competence within the VET sector.

Employment outcomes may include the following role/s:

* Community Services Manager
* Welfare Coordinator
* Family and Social Welfare Manager
* Social Housing Coordinator



Sixteen (16) units are required for award of this qualification including:

* Eight (8) are core units
* Eight (8) general elective units listed.
* up to 2 units from the electives listed below, any endorsed Training Packages or accredited courses – these units must be relevant to the work outcome

Any combination of electives that meets the rules above can be selected for the award of the Diploma of Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

Packaging for each specialisation:

* at least 4 Group A electives must be selected for award of the Diploma of Community Services (Case Management)
* at least 3 Group B electives must be selected for award of the Diploma of Community Services (Social Housing)
* all Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare)

All electives chosen must contribute to a valid, industry-supported vocational outcome.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.


Unit Code








Unit Title

Develop and implement service programs

Develop workplace communication strategies

Analyse impacts of sociological factors on clients in community work and services







Manage and promote diversity

Manage legal and ethical compliance

Facilitate workplace debriefing and support processes

Reflect on and improve own professional practice

Manage work health and safety







Group A Case Management






Assess co-existing needs

Coordinate complex case requirements

Develop, facilitate and review all aspects of case management

Provide case management supervision






Group C Statutory and Forensic Child Youth and Family Welfare




Implement trauma informed care

Identify and respond to children and young people at risk



General electives




Develop and provide community projects

Analyse client information for service planning and delivery



Please Note: The elective units of competency have been selected by FMedge following industry consultation and are offered in the standard delivery of this course by FMedge. Candidates who have attained competency in alternate units may be eligible to substitute those units for Credit transfer/RPL or RCC in accordance with the training package rules for the CHC52015 Diploma of Community Services. Where this course is offered for our corporate clients and subject to the training packaging rules alternate electives may be substituted to provide customisation to their specific requirements.



Upon successful completion of the required 16 units, you will be awarded CHC52015 Diploma of Community Services.




Programs can also be designed to meet your timeframe and the specific needs of your personal circumstances, your organisation and market sector.

Please contact us to discuss your organisation’s specific training needs and preferred delivery method (Online, classroom based or a blended approach).