POLICY

NUMBER

SMP005

AQTF STANDARDS

ADDRESSED

Standard 5        Clauses 5.1 – 5.2


PURPOSE

Consistent with the values of the organisation FMEDGE aims to treat its students, staff and stakeholders honestly, with integrity, respect and transparency when making decisions regarding matters that affect them.

The decisions made by management of the organisation need to be made consistently for transparency. The decisions need to be based on evidence for integrity and honesty. While the organisation has policies and procedures that describe when and how decisions are to be made and actions undertaken there are circumstances where alternate arrangements need to be made for fairness and support reasons.

This policy describes those circumstances where for compassionate or compelling reasons alternate courses of action may be taken by management to resolve issues or address policy decisions.


 

DEFINITIONS

N/A


 

ACRONYMS & ABBREVIATIONS

Cth – Commonwealth

FMEDGE – Focused Management Education Developing Global Enterprise


 

POLICY

Compassionate or compelling circumstances are generally those beyond the control of the student, when they have an impact on the student’s course progress or wellbeing.

These could include however are not limited to:

  • serious medical condition or injury which requires hospitalisation or impairs mobility (general illnesses such as cold, flu, aches and pains will not be considered as grounds for compassionate or compelling circumstances);
  • bereavement of close family members such as parents, grandparents, siblings and children;
  • major political unrest or natural disaster that impacts the student and requires immediate travel;
  • a traumatic experience which could include but is not limited to:
    • involvement in or witnessing of an accident; or
    • a crime committed against the student; or
    • the student being a witness to a crime and this has impacted on the student;
  • the wedding of the student, or the students parent(s) or sibling(s) by birth;
  • the situation where a student is required to re-sit a unit or units that FMEDGE is not offering at the time of the resit and which results in an extension of the student’s course duration. This situation will be considered on a case-by-case basis.

 

PROCEDURE

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In all circumstances where possible the onus of proving compelling and compassionate circumstances rests with the person claiming relief from a policy and procedure.

The person is to provide evidence as proof that they are entitled to relief on compelling or compassionate grounds.

Evidence may include the follow:

  • Medical certificates provided as evidence must:
    1. be issued by a medical practitioner registered with the state/territory medical board;
    2. state that the student has a ‘medical condition and is unfit for class’;
    3. state the length of time the student will be unfit for class; and
    4. include the doctor’s contact details.
  • Death certificates provided as evidence must be certified and translated into English at the student’s expense.
  • Evidence of major political unrest or a natural disaster must be within reasonable proximity to the students’ family and may be investigated by FMEDGE from information provided by the Department of Foreign Affairs and Trade.
  • Evidence of a traumatic experience must include a police report or psychologists’ report/letter or a report/letter issued by a suitably qualified professional.
    1. 4.1.The psychologist report/letter must:
      1. be issued by a state/territory registered psychologist
      2. include the psychologist’s contact details
  • Weddings will be considered in the case where it is the wedding of the student, or the student’s parent(s) or sibling(s) by birth.
    1. 5.1. Evidence of the wedding must include a copy of the invitation and documentary evidence, where the wedding is not the student’s, of the relationship of the student to the person being wedded.

 

RELATED POLICIES

FMEP007 Privacy and Personal Information Policy


RELATED FORMS

FMEF006 Complaints and Appeal Form

FMEF008 Diary Note Form


UNDERPINNING

LEGISLATION

Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth)
http://www.comlaw.gov.au/details/c2012a00197

 


POLICY PUBLICATION LOCATIONS

Website – Policies and Procedures Tab

Policy Manual

Student Handbook


PERSON RESPONSIBLE

FOR MODIFICATION

& REVIEW

Compliance Manager


FILE NAME

G:\FMEDGE\Policies Processes and Forms\New Policies\SMP005 Complaints and Appeals Procedure Policy.docx


VERSION

1.1


DATE MODIFIED

1 April 2015