This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.) Workers will use discretion and judgement in determining level and type of support provided, and therefore take responsibility for their own output. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide community support.



Candidates have a total of 2 years to complete the Certificate III, however, based on a study commitment of 32-35 hours a week, candidates are able to complete this in 12 months.



There are no specific entry requirements for this qualification however, participants are required to be competent in written and spoken English and will undertake a Language, Literacy, and Numeracy test prior to commencing the training. As this program has been designed to be delivered on the job, participants will require access to an Industry work environment, policy, procedures and computer equipment.

RTO Admission requirements:

FMedge has the following admission requirements to suit the delivery and assessment mode offered:

* Students are required to be competent in written and spoken English and will undertake a Language, Literacy, and Numeracy test prior to commencing the training.
* Students are required to be competent in basic computer skills i.e. conduct internet research, use email, cut and paste, use templates and prepare answers using word.

RTO Work Placement Requirements;

Prior to any work placement, all students must meet the following criteria:

* Must hold a current Australian Federal Police check
* Must hold a valid First Aid certificate



A possible training pathway for a student completing this qualification could be the following:

* CHC42015 Certificate IV in Community Services
* CHC43015 Certificate IV in Ageing Support
* CHC52015 Diploma of Community Services

These qualifications represent a logical pathway regardless of whether the RTO offers the qualifications.

After achieving the CHC32015 Certificate III in Community Services, candidates may pathway into Certificate IV in Community Services (CHC42015) a Certificate IV in Ageing Support (CHC43015) or another Industry area.

‘Course Credits’ may be gained for further study on completion of this qualification.

Job roles

Job roles associated with this qualification relate to the delivery of training and assessment of competence within the VET sector.

Employment outcomes may include the following role/s:

* Aboriginal or Torres Strait Islander community development worker
* Neighbourhood centre worker
* Client contact
* Recreational activities officer (weekend)
* Community care worker
* Residential support worker
* Assistant community workers (focusing on community health primarily in an Indigenous community)
* Support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)
* Indigenous youth worker
* Tenants working in a range of areas
* Intake and referral worker (Aboriginal)
* Youth case worker (community health service setting – non-residential)
* Juvenile justice court officer
* Youth housing support worker
* Juvenile justice officer
* Youth worker
* Juvenile Justice officer (community)



Twelve (12) units are required for award of this qualification including:

* Five (5) are core units
* Seven (7) elective units comprising of:
* at least 5units from the electives listed below, a
* up to 2 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome.

Any combination of electives that meets the rules above can be selected for the award of the Certificate III in Individual Support. Where appropriate, electives may be packaged to provide a qualification with a specialisation.


Unit Code


























Unit Title

Respond to client needs

Communicate and work in health or community services

Work with diverse people

Follow safe work practices for direct client care

Manage personal stressors in the work environment

Provide individualised support

Recognise and respond to crisis situations

Support community participation and social inclusion

Work within a community development framework

Facilitate the empowerment of older people

Facilitate the empowerment of people with disability

Engage respectfully with young people

Please Note: The elective units of competency have been selected by FMedge following industry consultation and are offered in the standard delivery of this course by FMedge. Candidates who have attained competency in alternate units may be eligible to substitute those units for Credit transfer/RPL or RCC in accordance with the training package rules for the CHC32015 Certificate III in Community Services. Where this course is offered for our corporate clients and subject to the training packaging rules alternate electives may be substituted to provide customisation to their specific requirements.



Upon successful completion of the required 12 units, you will be awarded CHC32015 Certificate III in Community Services.



Programs can also be designed to meet your timeframe and the specific needs of your personal circumstances, your organisation and market sector.

Please contact us to discuss your organisation’s specific training needs and preferred delivery method (Online, classroom based or a blended approach).