This policy sets out the circumstances under which students may claim a refund and the associated procedures for handling refunds. Students for the purposes of this policy are RTO students only.
Commencement Date – For students studying online, by distance or through blended delivery modes the course commencement date is considered to be the day that initial payment is received; for all other students the date of the first scheduled class delivered is the commencement date.
Registration Fee – A registration fee is charged for the processing of applications and enrolments to all courses. This fee is generally non-refundable except where FMEDGE cancels the course for which the process of applying and enrolling was to occur.
Cooling off Period
A fourteen-day (14-day) cooling off period applies for all enrolments.
However, this cooling off period is deemed to be waived if the student commences training and/or submits assessment materials during that period. By this action they are deemed to have entered fully into a contract of service provision with the RTO. After this event there is no refund except in exceptional circumstances and at the discretion of FMEDGE Management
Cancellation of Courses by FMEDGE
FMEDGE may need to cancel, postpone, or reschedule a course when necessary due to low enrolment numbers or due to extraordinary circumstances. If FMEDGE cancels a course in which a student is enrolled, a full refund of all fees paid, including the administrative fee, will be provided to the student. Up to three weeks may be required to process the refund and provide payment.
Cancellation of Enrolment (withdrawal from course) by Student
Students who choose to withdraw from the course before completing it are liable to pay all fees owing to the completion of the course.
Compassionate and Compelling Circumstances
If the student can establish that they have withdrawn from the course due to experiencing a compassionate or compelling circumstance they will be refunded any amount held by FMEDGE for undelivered training, assessment or services.
Statements of Attainment and Certificates
FMEDGE will provide the following fee information to each client prior to enrolment
Where the RTO collects Learners’ fees in advance it will comply with the following
Application for Refund
All applications for refunds must be made in writing on the Refund Application Form and forwarded to:
Applications must be made within 14 days of cancellation/ withdrawal
Process of Application and Appeal
In processing the application for refund the following applies:
9 April 2015