Focused Management Education Developing Global Enterprise
  • Level 8, 350 Collins Street
  • Melbourne VIC 3000
  • +61(0)3 8605 4844
 
 
 
 

Critical Incident Policy

Policy Number
FMEP016
AQTF Standards Addressed
Standard –        Clauses –
Purpose

To provide the emergency control structure and directions which will prevent injury to personnel, visitors and neighbouring people/premises in the event of an emergency. The procedures also aim to minimise damage to FMEDGE equipment, plant and installations.

Definitions

N/A

Acronyms and Abbrevations

FMEDGE – Focused Management Education Developing Global Enterprise

Policy

All risks will be continually monitored in order to minimise the potential of an emergency

  • The safety of personnel is foremost
  • Emergency plans will be formulated and reviewed in consultation with personnel, emergency service specialists and in line with statutory requirements.
  • Plans should be simple but effective
  • A central control will always be available
  • Emergency control personnel will be trained in their appointed duties
  • All personnel will be regularly trained in appropriate response procedures

Procedures should take into account the existing emergency systems of each building such as fire protection equipment, communication systems, exit doors and stairwells. They also take into account staffing levels during normal working hours as well as after-hours activities and contacts.

Specific plans should be drawn up for emergencies created within the site and those caused by external sources.
Internal Emergencies covered by these procedures are:

  • Fire
  • Explosion
  • Bomb Threat/suspect package
  • Medical emergency
  • Hazardous material spill/toxic emissions
  • Security breach/civil disturbance
  • Other hazards specific to the organisation

External Emergencies covered by these procedures are:

  • Hazardous material spill/toxic emissions
  • Explosion
  • Civil disturbance
  • Storm
  • Flood
  • Plane crash
Procedure

This procedure will apply to all premises managed or occupied by FMEDGE personnel, students and visitors.

The procedure is based on the Australian Standard for Emergency control organisation and procedures for buildings, the Dangerous Goods (Storage and Handling) Regulations 1989, expert advice from emergency services.

 

1.0 Standard Requirements for Emergency Procedures

Raising the Alarm – there should be a system to allow people identifying an emergency to communicate this quickly to the emergency personnel.

Standard Orders – standard orders covering most emergencies e.g. fire, chemical etc will be posted in appropriate areas. It will contain brief instructions, emergency contact numbers and evacuation points.

Assembly points – these areas must be highlighted on floor plans for each area. Assembly points ensure wardens can take an initial count of personnel.

Evacuation points – these are highlighted on both any Standard orders and on the floor plans for each area. Evacuation to these points will only be undertaken upon the orders of a warden.

Wardens – Wardens will be listed on notice boards. The Warden will be distinguished at all times by a photo on the notice board. During an emergency they will wear an orange safety vest and will carry a whistle at all times.

Emergency contacts – Emergency contact numbers for internal (wardens, controller, management, security) and external emergency liaison officers (police, fire brigade, ambulance) must be posted at each telephone.

Training of Wardens – Employees who are required to act as emergency wardens shall be provided with appropriate training.

Training of Employees – Employees shall be provided with emergency evacuation training every 4 months.

Floor plans – Floor plans will be posted in all areas indicating exits, assembly points, fire protection equipment and any other relevant information e.g. HAZCHEM, emergency showers, etc.

Checklists – Checklists listing personnel evacuated will be completed and checked against staff and class lists

Procedure for Development of Emergency Plans

  • Each Manager/ Trainer shall identify possible emergency situations. A record of the assessment shall be kept.
  • Emergency plans shall be developed based on the Standard Requirements and using Standard Emergency Procedure.
  • Emergency Plans must be kept up to date and reviewed every 12 months.
  • Emergency Information to be displayed on Notice Boards and other relevant areas.
  • Equipment provided for Emergency Procedures shall be checked monthly as part of the monthly hazard inspection.

 

1.0 Application of the Procedure

This procedure is applicable to FMEDGE, in all its operations.

 

2.0 Communication of the Policy

All personnel, including students, contractors, are to receive information about the procedure.

 

3.0 Authorisation

The Procedure will be authorised by the Chief Executive Officer.

 

4.0 Review

The procedure will be reviewed every 12 months by the Chief Executive Officer.

 

5.0 Procedure Owner

FMEDGE’s Compliance Manager to be assigned ownership to ensure the procedure is maintained and updated.

 

 

EMERGENCY PROCEDURES FOR EMPLOYEES/ STUDENTS

  1. Raise Alarm by phoning 000
  2. Assist anyone in danger if safe to do so.
  3. If a fire and it is safe to do so, use extinguisher to smother fire.
  4. Move to assembly point on signal, on instruction from warden or when it is unsafe to remain in the area.
  5. Assist visitors and disabled persons to evacuate.
  6. Remain at Assembly Area until instructed by Warden.

 

 

BOMB THREAT/SUSPECT PACKAGE

(!) Threat received

  1. Use the Bomb Threat Checklist to record all details
  2. Notify the Incident controller (or warden)
  3. Contact the police on…000… if not already done by the Incident Controller
  4. Open as many doors and windows as possible
  5. Evacuate to evacuation areas

(!) Threat received

  1. Do not touch it – clear the area and do not re-enter until instructed
  2. Advise the incident controller immediately
  3. Contact the police on…000… if not already done by the Incident Controller
  4. Wait for advice from Incident Controller and leave doors and windows open

 

 

BOMB THREAT CHECKLIST

QUESTIONS TO BE ASKED CALLER’S VOICE

Where did you put the Bomb?
When did you put it there?
What does the Bomb look like?
What kind of Bomb is it?
Did you place the Bomb?
Why did you place the Bomb?
What is your name?
Where are you?
What is your address?

Accent [specify]:
Any impediment [specify]:
Voice [loud, soft etc]:
Speech [fast, slow etc]:
Diction [clear, emotional etc]:
Did you recognise the voice?
If so, who do you think it is?

  THREAT LANGUAGE

Sex of caller:
Estimated age:

Incoherent?
Irrational?
Taped?
Message read by caller?
Abusive?
Other?

EXACT WORDING OF THREAT BACKGROUND NOISES
 

Street/house noises?
Aircraft?
Voices/music?
Local call?
STD/ISD/OTHER?

ACTION CALL TAKEN & BY WHOM

Report call immediately to:
Police:     000
Incident Controller:

Date & time of call:
Duration of call:
Name of person taking call:
Telephone No:
Number called (if different to above):
Signature:

 

 

MEDICAL EMERGENCY

  1. Check for any threatening situation and control it if safe to do so
  2. Remain with casualty (unless there is no other option) and provide appropriate support
  3. Do not move any casualties unless in a life threatening situation
  4. Notify the Incident Controller and the first aid officer
  5. Notify the ambulance if not already done and designate someone to meet them
  6. Provide support to first aid office or ambulance if required

 

 

EVACUATION PROCEDURE

IN CASE OF EMERGENCY DIAL 000

Emergency Assembly Areas
Will be explained on the day for face to face delivery at the given location

 

Related policies

N/A

Related forms

N/A

Policy publication locations

Website – Policies and Procedures Tab

Student handbook

Policy manual

Person responsible for modification and review

Chief Executive Officer

Compliance Manager

File name

G:\FMEDGE\Policies Processes and Forms\New Policies\Critical Incident Policy.docx

Version
1.1
Date Modified
1 April 2015
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